FramerlyFramerly is a pricing, preview and order management app for picture framing workshops. We process your data only to provide this service. We do not sell it and we do not use it for advertising.
1. Scope
This policy covers Framerly's iPhone, iPad, Mac and Android apps, the Framerly account and cloud sync. The service is provided by, and your data is controlled by, Framerly, Etimesgut, Ankara, Türkiye ("Framerly", "we").
For users in Türkiye, Law No. 6698 on the Protection of Personal Data (KVKK) applies; for users in the European Economic Area and the United Kingdom, the GDPR applies. Rights granted by local law in other countries are also preserved.
The details you enter during setup stay on your device only, and nothing is sent to us, until you sign in with a Framerly account.
2. Data we collect
We process only the data below. We do not collect location, contacts, advertising identifiers or usage analytics, and there are no third-party advertising or analytics tools in the app.
| Data | When | Why | Where it is stored |
|---|---|---|---|
| Workshop details (name, logo, phone, e-mail, address, tax number, region and currency) | During setup and in settings | Pricing, documents and quotes | Device; also the cloud when signed in |
| Prices, moulding catalogue, stock, moulding photos | When you enter them | Pricing and previews | Device; also the cloud when signed in |
| Orders, payments, notes, images attached to orders | When you save an order | Order and payment tracking | Device; also the cloud when signed in |
| Account details (e-mail, Apple or Google account ID, name) | When you sign in | Authentication, sync | Cloud |
| Subscription details (product, start and end date, trial status, store transaction ID) | When a subscription starts or renews | Verifying Pro access | Cloud |
| E-mail preferences | When you set them | Sending tips and offers, if you allowed it | Cloud |
| Setup answers (what you do, how long you have done it, how you price today, the work you do most, jobs per month) | When you answer them during setup; optional, you can skip them | Tailoring the app to you; improving the product using anonymous, aggregated counts | Device; also the cloud when signed in |
| Technical logs (request time, error code, IP address) | When the app talks to the cloud | Security and troubleshooting | Cloud, for a short time |
We never see or store your payment card details; payments are taken by Apple or Google.
3. Your customers' data
For customer names, phone numbers and order details you enter, your workshop is the data controller. Framerly processes this data only on your behalf, to provide the service (data processor).
- Informing your customers and obtaining any consent required is your responsibility.
- We do not use this data to contact your customers, for marketing or for any other purpose.
- When you notify a customer on WhatsApp, the app only opens WhatsApp with a prepared message. You send the message, and WhatsApp's own privacy terms apply.
- You share quote and order PDFs yourself; Framerly does not see who receives them.
4. On-device processing
The following happens on your device; photos are not sent to us for it.
- Camera and photo library: Used only when you choose, for artwork, object, moulding or catalogue photos.
- Background removal (object mounting): Done on the device with Apple Vision on iPhone, iPad and Mac, and with Google ML Kit on Android.
- Catalogue scanning (text recognition): Done on the device with Apple Vision or Google ML Kit.
- AR and room previews: Camera images are not recorded or sent.
- Backup file: The file created with "Export backup" is saved where you choose (for example iCloud Drive or Google Drive). Framerly does not receive it.
When you save an artwork or object photo to an order, that image is synced with the order (section 2).
5. Service providers and international transfers
We share data only with the providers below, under contract and only as far as the service requires. We do not sell your data.
| Provider | Role | Data shared |
|---|---|---|
| Supabase | Accounts, database and file storage (cloud sync) | Cloud data from section 2; server region European Union, Frankfurt (Germany) |
| Apple | Sign in with Apple, App Store subscriptions | Sign-in ID, subscription transaction details |
| Sign in with Google, Google Play subscriptions | Sign-in ID, subscription transaction details | |
| Resend | Sign-in codes and, if you allowed it, informational e-mails | E-mail address, e-mail content |
These providers' servers may be outside Türkiye. Transfers abroad are made with the safeguards required by Article 9 of the KVKK and by the GDPR (standard contractual clauses or an adequacy decision).
We do not share your data with anyone else unless the law requires it or a competent authority makes a binding request.
6. Legal bases, retention and security
Legal bases: performance of a contract for the account, sync and subscription; legitimate interest for security logs and for anonymous, aggregated analysis of setup answers; your explicit consent for informational e-mails (KVKK Art. 5, GDPR Art. 6).
| Data | Retention |
|---|---|
| Data on your device | Until you delete it or remove the app |
| Cloud data and account | While the account is open; deleted within 30 days of a deletion request |
| Setup answers | While the account is open; deleted with the account |
| Subscription verification records | Deleted with the account; Apple and Google keep payment records under their own rules |
| Technical logs | Up to 90 days |
| E-mail consent | Until you withdraw it |
Security: All communication with the cloud is encrypted (HTTPS). Each workshop's data can be accessed only by that workshop's accounts (row-level access rules), and images are kept in private storage. No system is perfect; if a data breach occurs, we will notify you and the relevant authority within the legal time limits.
7. Your rights and account deletion
Under KVKK Art. 11 and the GDPR, you have the right to access, correct and delete your data, to restrict or object to processing, to receive your data in a portable format and to withdraw consent. We answer requests free of charge within 30 days.
- A copy of your data: Settings › Backup exports all workshop data as a single file.
- Account deletion: Delete your account and cloud data from Settings › Delete account, or by writing to support@framerly.app. In a workshop you share with others, the other members' data is not deleted. Details: Delete account.
- Subscription: Deleting the account does not cancel your store subscription; cancel it from your App Store or Google Play account.
- E-mail preferences: Turn off informational e-mails in Settings › Email preferences or with the link in each e-mail. Service e-mails such as sign-in codes are not affected.
If you are not satisfied with our answer, you can apply to the Personal Data Protection Authority (KVKK) in Türkiye, or to the data protection authority of your country in the EU.
8. Children, changes and contact
Children: Framerly is designed for businesses and is not directed at anyone under 16. We do not knowingly collect data from children.
Changes: When we update this policy we publish the new date on this page, and we announce important changes in the app or by e-mail.
Contact: Framerly, Etimesgut, Ankara, Türkiye, support@framerly.app