FramerlyDelete in the app
- Open Framerly and go to the Settings tab.
- Tap Delete account below the membership card.
- Choose whether the workshop data on this device should be deleted too, and confirm. Your account is closed immediately.
To keep a copy of your data first, use Settings › Backup › Export backup.
If you cannot use the app
Send an e-mail with the subject "Account deletion request" to the address below from the e-mail address registered to your account. If you signed in with Apple or Google, include that account's e-mail address. After verifying your identity, we delete your account within 30 days and let you know.
support@framerly.app
What is deleted and what is kept
| Data | What happens |
|---|---|
| Framerly account (e-mail, Apple or Google ID) | Deleted immediately |
| Cloud data of a workshop that is yours alone: workshop details, catalogue, prices, orders, payments, customer records, images | Deleted immediately; removed from backup copies within 30 days |
| A workshop you share with others | The workshop and the other members' data stay; if you are the owner, ownership passes to another member |
| Subscription verification records | Deleted with the account |
| Technical logs (IP address, request time) | Deleted automatically after at most 90 days |
| Data on this device | Deleted if you choose so during deletion; otherwise it stays on the device |
| Payment records | Kept by Apple and Google under their own rules; we do not hold them |
Your subscription
Deleting your account does not cancel your App Store or Google Play subscription. To stop being charged, cancel it from your store account; the Manage plan and subscription button in the app takes you there.
For more information, see the Privacy Policy.